Order Processing
Orders are processed during normal business hours, Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the products ordered. Any applicable shipping fees will be displayed before you complete your purchase.
Delivery Times
Delivery times vary depending on your location, product availability and the delivery service used.
While we aim to dispatch orders promptly, delivery timeframes are estimates and may be affected by circumstances outside our control, including carrier delays and peak trading periods.
Incorrect Delivery Details
Please ensure your shipping address and contact details are correct before completing your order.
If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address.
Damaged or Missing Items
If your order arrives damaged, incomplete or incorrect, please contact us promptly through our website.
To help us investigate, please provide your order number, a description of the issue and photographs where applicable.
We will work with you to resolve the matter in accordance with your rights under Australian Consumer Law.
Cozze Australia does not accept returns or exchanges for change of mind.
This includes situations where you:
No longer want or need the product.
Have ordered the incorrect product, size or model.
Have found the product at a lower price elsewhere.
Have changed your mind after purchasing.
Please review product specifications and compatibility before placing your order.
This policy does not affect your rights under Australian Consumer Law.
Faulty or Defective Products
All products sold by Cozze Australia come with consumer guarantees under Australian Consumer Law.
If your product is faulty, defective, unsafe, not as described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement or refund.
For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we may offer a repair or replacement within a reasonable time, in accordance with Australian Consumer Law.
How to Request a Return
If you believe your product is faulty or defective, please navigate to our warranty portal and provide:
Your order number or other proof of purchase.
A description of the fault or issue.
Photographs or videos showing the issue, where possible.
Our customer service team will review your request and advise you of the next steps.
Please contact us before returning a product so we can provide appropriate return instructions.
Return Shipping Costs
Where a product is confirmed to have failed an applicable consumer guarantee, Cozze Australia will reimburse reasonable return shipping costs where required by Australian Consumer Law.
For products that are large, heavy or otherwise difficult to return, we will arrange collection at our expense where legally required.
Refund Processing
Where a refund is approved, it will generally be issued to the original payment method.
Please allow additional time for your payment provider or financial institution to process the refund.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies your statutory consumer rights.
Contact Us
If you have any questions regarding shipping, damaged deliveries or faulty products, please contact our customer service team through our Contact Us page.
