There can be several reasons why a pizza stone breaks. The most common cause is a sudden change in temperature. Please always allow the stone to cool down overnight to ensure it is completely cold inside. Another reason could be that the stone has absorbed too much moisture, often due to contact with water or excessive liquids. You can contact us or the retailer where you purchased your oven to file a complaint about the stone.

We recommend "burning it off" and brushing it with a steel brush once it has cooled down. You may also want to flip it after each use. If you'd like to see a guide on how to do this, you can find it on our pizza stone page here.

The control knob can be replaced, but we recommend contacting the store where you purchased your product. It’s important to let them know whether it’s the knob itself or the small metal part the knob is attached to that needs replacement. The ignition can also be replaced—just make sure the issue isn’t caused by an empty battery. You don’t even need to be a handyman or handywoman to do it!

No! It is not legal to use our electric or gas-powered products indoors. Due to the heat and lack of proper ventilation, using these products in an enclosed space can be dangerous. We strongly recommend using our products only outdoors, where there is sufficient fresh air and safe distance to the nearest wall. Please also refer to the user manuals for specific guidance on the required distance from surrounding surfaces.

After each use, allow the Plancha to cool slightly and then clean it with a grill scraper or spatula to remove food residue. Once fully cooled, wipe it down with a damp cloth. For a deeper clean, you can use warm water and mild soap, but avoid using harsh chemicals. Always dry thoroughly and apply a thin layer of oil to prevent rust.

Let the grill cool slightly, then brush the grates with a grill steal brush to remove food and grease. For a more thorough clean, remove the grates and burners and clean them with warm water and mild soap. Make sure everything is dry before reassembling. Regular cleaning helps extend the life of your grill.

First, check that your gas supply is turned on and the gas cylinder has fuel. Make sure the battery in the ignition is not empty. If the ignition still doesn’t work, try lighting the grill manually (refer to the user manual for instructions). Also, check for blockages in the burner tubes or gas line.

Preheat the grill thoroughly before cooking. Lightly oil the grate or brush oil directly onto your food before placing it on the grill. Avoid moving the food too early—give it time to sear and release naturally from the grate.

We have a helpful video that shows you step-by-step how to properly adjust the hinge. You can find it on our website under the Assembly Instructions.

Yes, Cozze outdoor kitchens are designed to withstand outdoor conditions. However, we recommend covering them when not in use to prolong their lifespan and keep them in top condition. You can find a maintenance guide in our user manuals for the given product. You can also find our range of covers here.

Yes, you can store it outside year-round, but we highly recommend using a cover to protect it from harsh weather, especially during winter months. This will help extend the life and appearance of your kitchen. You can find a maintenance guide in our user manuals for the given product. You can also find our range of covers here.

Some of our accessories are dishwasher-safe, but not all. For example, our pizza stones must not be placed in the dishwasher. You can find a cleaning guide under our pizza stone section. Detailed cleaning instructions for each product are provided in the respective user manuals.

Please contact your retailer. All products delivered to your home are shipped directly from the retailer. Unfortunately, we are unable to assist with transport damages.

Of course! Spare parts are always available for your product – we keep a large stock of parts in our warehouse. Please send your proposal or inquiry through our contact form.

We kindly ask you to always contact the store where you purchased your product. We’re happy to assist you, but some complaints cannot be handled without involving the retailer where the product was bought. You can also reach out to our support team through our contact form for further assistance. Here you can also attach a photo of the damage or defect related to your Cozze product.

You can contact us through our contact form on the website. We’re here to help with any questions or concerns.

You can find all products that have a user manual on their individual product pages here on the website. Alternatively, you can also find and download all our manuals here.

We recommend replacing the hose and regulator every 5 years or sooner if there are visible signs of wear, damage, or leaks. Always follow local safety regulations and ensure the replacement parts are compatible with your Cozze product.

We’re always open to exciting collaborations! Please send your proposal or inquiry through our contact form. If you’re interested in becoming an ambassador, please reach out via our Become an Ambassador page. Remember to include relevant details about yourself or your company.

There can be several reasons why a pizza stone breaks. The most common cause is a sudden change in temperature. Please always allow the stone to cool down overnight to ensure it is completely cold inside. Another reason could be that the stone has absorbed too much moisture, often due to contact with water or excessive liquids. You can contact us or the retailer where you purchased your oven to file a complaint about the stone.

We recommend "burning it off" and brushing it with a steel brush once it has cooled down. You may also want to flip it after each use. If you'd like to see a guide on how to do this, you can find it on our pizza stone page here.

The control knob can be replaced, but we recommend contacting the store where you purchased your product. It’s important to let them know whether it’s the knob itself or the small metal part the knob is attached to that needs replacement. The ignition can also be replaced—just make sure the issue isn’t caused by an empty battery. You don’t even need to be a handyman or handywoman to do it!

No! It is not legal to use our electric or gas-powered products indoors. Due to the heat and lack of proper ventilation, using these products in an enclosed space can be dangerous. We strongly recommend using our products only outdoors, where there is sufficient fresh air and safe distance to the nearest wall. Please also refer to the user manuals for specific guidance on the required distance from surrounding surfaces.

After each use, allow the Plancha to cool slightly and then clean it with a grill scraper or spatula to remove food residue. Once fully cooled, wipe it down with a damp cloth. For a deeper clean, you can use warm water and mild soap, but avoid using harsh chemicals. Always dry thoroughly and apply a thin layer of oil to prevent rust.

Let the grill cool slightly, then brush the grates with a grill steal brush to remove food and grease. For a more thorough clean, remove the grates and burners and clean them with warm water and mild soap. Make sure everything is dry before reassembling. Regular cleaning helps extend the life of your grill.

First, check that your gas supply is turned on and the gas cylinder has fuel. Make sure the battery in the ignition is not empty. If the ignition still doesn’t work, try lighting the grill manually (refer to the user manual for instructions). Also, check for blockages in the burner tubes or gas line.

Preheat the grill thoroughly before cooking. Lightly oil the grate or brush oil directly onto your food before placing it on the grill. Avoid moving the food too early—give it time to sear and release naturally from the grate.

We have a helpful video that shows you step-by-step how to properly adjust the hinge. You can find it on our website under the Assembly Instructions.

Yes, Cozze outdoor kitchens are designed to withstand outdoor conditions. However, we recommend covering them when not in use to prolong their lifespan and keep them in top condition. You can find a maintenance guide in our user manuals for the given product. You can also find our range of covers here.

Yes, you can store it outside year-round, but we highly recommend using a cover to protect it from harsh weather, especially during winter months. This will help extend the life and appearance of your kitchen. You can find a maintenance guide in our user manuals for the given product. You can also find our range of covers here.

Some of our accessories are dishwasher-safe, but not all. For example, our pizza stones must not be placed in the dishwasher. You can find a cleaning guide under our pizza stone section. Detailed cleaning instructions for each product are provided in the respective user manuals.

Please contact your retailer. All products delivered to your home are shipped directly from the retailer. Unfortunately, we are unable to assist with transport damages.

Of course! Spare parts are always available for your product – we keep a large stock of parts in our warehouse. Please send your proposal or inquiry through our contact form.

We kindly ask you to always contact the store where you purchased your product. We’re happy to assist you, but some complaints cannot be handled without involving the retailer where the product was bought. You can also reach out to our support team through our contact form for further assistance. Here you can also attach a photo of the damage or defect related to your Cozze product.

You can contact us through our contact form on the website. We’re here to help with any questions or concerns.

You can find all products that have a user manual on their individual product pages here on the website. Alternatively, you can also find and download all our manuals here.

We recommend replacing the hose and regulator every 5 years or sooner if there are visible signs of wear, damage, or leaks. Always follow local safety regulations and ensure the replacement parts are compatible with your Cozze product.

We’re always open to exciting collaborations! Please send your proposal or inquiry through our contact form. If you’re interested in becoming an ambassador, please reach out via our Become an Ambassador page. Remember to include relevant details about yourself or your company.